Understanding the comprehensive value assessment methodology that goes beyond traditional ROI
The AIVAL assessment framework goes beyond traditional ROI calculations to provide a holistic view of the value that AI initiatives can deliver to your organisation. It considers both quantitative and qualitative factors across multiple dimensions to ensure a comprehensive evaluation.
This approach recognises that AI value extends beyond direct financial returns and includes benefits such as improved customer experience, operational efficiency, risk reduction, and strategic positioning.
Quantifiable monetary benefits the use case is expected to deliver:
Improvements to internal processes and operations:
Impact on customer satisfaction, engagement, and loyalty:
Effects on organisational risk profile and regulatory compliance:
Contribution to long-term organisational goals and competitive positioning:
| Score | Description | Interpretation |
|---|---|---|
| 1 | Minimal | Little to no positive impact in this dimension |
| 2 | Minor | Small improvements or benefits |
| 3 | Moderate | Noticeable improvements with some business value |
| 4 | Significant | Substantial improvements with clear business value |
| 5 | Transformative | Game-changing impact with exceptional business value |
Dimension scores are calculated as the average of the question scores within that dimension. The overall assessment score is a weighted average of the dimension scores, with weights configurable based on organisational priorities.
Note: These weights can be customised to reflect your organisation's specific priorities.
Choose a prioritised use case from your inventory for detailed assessment.
Include business stakeholders, technical experts, and financial analysts relevant to the use case.
Answer all questions across the five dimensions, providing supporting evidence where possible.
Examine the scores for each dimension to identify strengths and weaknesses.
Apply dimension weights to calculate the final value score.
Capture key findings, potential enhancements, and next steps.
A score between 1-5 representing the overall value potential of the use case. This can be used to compare different initiatives and inform investment decisions.
A radar chart showing scores across all five dimensions, highlighting areas of strength and potential improvement. This helps identify which aspects of the use case deliver the most value.
The assessment also provides qualitative insights and recommendations for maximising value, addressing potential risks, and enhancing the implementation approach.